Refund policy

GENERAL STATEMENT

We want our customers to be happy with all facets of their experience with us, from any purchased goods through to our customer and delivery services.

We will take back any faulty good, at our own cost, and exchange it for a new one or refund you in full.

WHAT IF I CHANGE MY MIND?

If you change your mind, then you have 14 calendar days starting from the day after you received your product to let us know that you would like to return it (Consumer Contract Regulations 2013).

What do I need to do within these 14 days?

• Please let us know in writing that you would like to return your product to customers@teamwarrior.com;
• If the product is unboxed, then please provide photographs of the product in its original perfect condition. If the product is still in its box/packaging, then please take pictures of the box/packaging.
• Please note that we can only accept returned products in their original perfect conditions.
• If you received promotional items with your order and you wish to return your product, the value of the promotional items will be deducted from your refund should you wish to keep them or have already opened them.

Any returns outside this 14-day period cannot be accepted.

RETURNING GOODS

If you wish to return your unused products under the Consumer Contract Regulations 2013, please follow the below guidelines.

• You will need to initiate the return request within 14 days of receiving the product; please email us at customers@teamwarrior.com and request a return number. Please be aware of the following when completing your return:
• You will need to fill out the returns note using the return number that was given to you on your return request;
• You are responsible for the payment of returning your products to the below return address;
• All returned items must be sent back in a trackable manner;
• All unused items must be returned in their original packaging with your completed return note;
• On receiving your returned items, our quality control team will inspect the product and packaging for damage and usage;
• If the products are found to be damaged or used, we reserve the right to reduce the amount of the refunded goods;
• We may request photographs demonstrating that your product is still in its original packaging and has not been used or damaged.
• If you received promotional items with your order and you wish to return your product, the value of the promotional items will be deducted from your refund should you wish to keep them or have already opened them.

RETURNS ADDRESS

Returns, Unit 1 Guinness Road Trading Estate,
Guinness Road, Trafford Park,
Manchester, M17 1SB

RETURNING OUTSIDE THE RETURNS PERIOD

If your purchase is returned outside of the returns period, we reserve the right not to offer you a refund in full. We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.

Please contact us at customers@teamwarrior.com for further information.

PROOF OF PURCHASE

No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.

REFUNDING DELIVERY CHARGES

Provided you have notified us in writing that you wish to cancel your order under the Consumer Contract Regulations, and the return also meets the terms of our Returns and Refund Policy, you will be entitled to a full refund including delivery charges if applicable.

We are unable to provide a refund of the delivery charges when only part of your order is being cancelled.

PROMOTIONAL DISCOUNTS AND REFUNDS

If you used a promotional discount when paying for your order, in the event of a return, you will not be refunded the discounted amount.

CANCELLATIONS

If, for any reason, you need to cancel your order before it has shipped, please contact us at customers@teamwarrior.com.

If the order has shipped and you wish to cancel your order, then you may still cancel under the Consumer Contract Regulations 2013. Please contact us at customers@teamwarrior.com.

If you received promotional items with your order and you wish to return or cancel your order, the value of the promotional items will be deducted from your refund should you wish to keep them or have already opened them.

CANCELLATION PERIOD

We can cancel your order at any point up until it has been dispatched. If your order has already been sent out, you may still cancel your order under the Consumer Contract Regulations 2013 and to do so simply contact us on customers@teamwarrior.com.

DELIVERY CHARGES

Provided the return meets the terms of our returns and refunds policy, you will be entitled to a full refund, including delivery charges if applicable.

We are unable to provide a refund of the delivery charges when only part of your order is being cancelled.

TAKING CARE OF OUR GOODS

If you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.

ORDER ACCEPTANCE AND CANCELLATION

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered. Order acceptance occurs when your order confirmation email has been sent to you.

Non-acceptance of an order may be a result of one of, but not limited to, the following:

• The product you ordered being unavailable from stock.
• Our inability to obtain authorisation for your payment.
• The identification of a pricing or product description error.

WHEN WILL I BE REFUNDED?

If you are not happy with your purchase, you can return your item(s) within 14 days of delivery. For a full refund to the original payment, please return within 14 days of delivery.

Once we have received your returned product(s) in its original packaging, a refund will be credited to the payment card account within two weeks. Please note that it may take up to seven days for your bank to credit your account. We do not take responsibility, nor are we liable for, any bank charges you may incur during the refund process.

FAULTY OR DAMAGED GOODS

If your purchase is either faulty or damaged, then you have up to 30 days to reject the goods, from the date of purchase, and return it to our warehouse to receive a full refund.

YOUR RESPONSIBILITY AND OUR LIABILITY

You have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safely returned to us. We reserve the right to inspect all goods that are returned, so please take care not to damage your purchase while you inspect them. This includes any original packaging.

We do not accept liability for any goods that do not reach our stated returns address nor can we accept liability for any goods that may be returned to us by mistake. As such, we suggest that any returned purchases are done so via recorded delivery service, should this be applicable. If substantial damage has been caused to the product, we reserve the right to refuse a refund or exchange.

If your returned purchase is damaged or not in the original packaging, we reserve the right to refund you in full less any deductions due by way of compensation. If substantial damage has been caused, then we reserve the right to refuse a refund or exchange.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment within seven days. Please note this usually takes between three-five days but may take up to 14 days.

YOUR STATUTORY RIGHTS

Our returns and refunds policy does not affect your statutory rights in respect of faulty or damaged goods.

SALE ITEMS / FMCG

Any items on sale that are purchased are not eligible for a refund beyond seven days of the purchase date. This is due to the nature of the reduction as this will generally be applied due to the best before date approaching/lapsing.

All sale items are clearly listed with their best before dates or damage that has occurred.

Warrior is not responsible for ingredient compliance laws in countries other than the UK and it is the responsibility of the buyer to check these before ordering.

For further details of our return's policy, please contact us at customers@teamwarrior.com